Frequently Asked Questions (FAQs)

For us, luxury is less about extravagance and more about craftsmanship, attention to detail, and bespoke execution. Every surface, junction, and system is carefully considered - from the structure to the final finish. We collaborate with leading architects and interior designers to deliver homes that are both timeless and deeply personal.

Absolutely. Most of our projects are collaborations with external architects and interior designers. We believe the best results come when creative vision and technical expertise come together, we bring the latter, ensuring that every design detail is executed flawlessly on site.

YYes. Early contractor input can save time and cost later. We can review drawings, advise on buildability, and highlight any planning, structural, or logistical challenges before the project goes to tender.

London projects often involve listed buildings, conservation areas, or complex planning restrictions. We work closely with your architect and planning consultants to navigate approvals efficiently and keep everything compliant with local regulations.

This very much depends on the type of the project, building location and ground conditions. Typically, we recommend measured surveys, structural assessments, and, where relevant, ground condition or asbestos surveys. Understanding your building early on greatly supports the design team and prevents surprises once work begins.

Costs vary widely depending on scope, level of finish, and access. As a general guide, high quality residential remodelling and refurbishments start around £400–£800 per sq ft, while luxury refurbishments can range from £700–£1,200 per sq ft or more. We always provide transparent cost breakdowns before committing.

Our proposals are detailed and itemised. They typically include construction, project management, health and safety, and quality assurance. Specialist packages – like joinery, HVAC, M&EP (mechanical, electrical and plumbing), etc. are clearly identified so you know exactly where your investment goes.

Yes, we often suggest alternative materials or methods that achieve the same aesthetic or performance, at lower cost or shorter lead time, without compromising quality.

Payments are staged in line with project progress, typically monthly, based on certified valuations. This keeps things transparent and aligned with work completed.

A full refurbishment may take 9–15 months, depending on scale and complexity. Extensions or basements can add time for groundwork and approvals. We provide a clear programme at the outset and update you throughout.

Changes happen. That’s part of bespoke construction. We document all variations clearly, agree costs and time impacts in advance, and always keep communication open and honest.

You’ll have a dedicated site manager overseeing day-to-day work and quality checks, as well as a project manager who is the main point of contact and directly responsible for delivering the project on time and budget. We hold regular site meetings with you and your design team to review progress, design details, and any decisions needed.

We run a rigorous quality assurance process, combining our own checks with architect and designer sign-offs. Every element, from structural works to final decoration, is inspected before completion.

Yes, most of our clients come to us through referrals. We’re always happy to arrange viewings of completed homes (with permission) so you can see the standard of finish firsthand./p>

We provide full warranties on workmanship and relevant materials, along with a structured defects liability period after handover. We stand behind every project we build./p>

We work with trusted suppliers and specialist craftspeople who understand the expectations of high-end London projects, from bespoke joinery and stonework to lighting and automation systems.

Yes. We regularly coordinate complex MEP and automation systems: heating, cooling, lighting control, AV, and security, ensuring seamless integration with the design aesthetic.

We’re committed to building responsibly. That means energy-efficient construction methods, responsibly sourced materials, and collaboration with design teams to reduce environmental impact wherever possible.

We hold full public liability, employer’s liability, and contractor’s all-risk insurance. Certificates are always available upon request.

TEvery project is run under CDM regulations, with dedicated health & safety coordination and regular audits to ensure full compliance and a safe working environment.

London’s older properties often hide surprises - structural issues, damp, or outdated services. We’ll flag any unforeseen conditions immediately and propose clear, costed solutions before proceeding.

We handle party wall matters carefully and respectfully, working with appointed surveyors and ensuring minimal disruption to neighbours throughout.

Yes, we remain available long after handover. Our post-completion, carefully tailored aftercare team assists with maintenance, service and fine-tuning systems, and any settling issues long after the defects period.

Yes. You’ll have one dedicated project manager who oversees everything, supported by our in-house team of site and technical specialists.

You’ll receive regular progress reports, typically weekly, with photos, key milestones, and upcoming decisions clearly outlined.

We specialise in precisely that. From narrow mews to complex basement projects, we’re experienced in logistics, access management, and considerate construction in residential neighbourhoods.

Before completion, we conduct a detailed snagging review with you and your design team. We only sign off once everyone’s satisfied, then provide manuals, warranties, and a full handover pack.

For extensive works we recommend moving out, but we can phase projects where needed. If you remain in residence, we plan the works to minimise disruption and maintain comfort and safety.

It’s simple: share your drawings or introduce us to your architect. We’ll review your plans, prepare a detailed proposal, and guide you through next steps.